We will do everything we can to make sure you have the same carer visit your home, however, should you need 7 day a week care we will assign 2 carers to support you, so they are able to have rest days.

There may be times when your allocated carer is on leave or sick and we will need to replace them with another member of the team. We will always let you know in advance and give you their name and photo prior to them visiting.